Make messages memorable, meaningful and marketable
Interactive Voice Response (IVR) is a telephonic menu system that enables your caller to be routed to the most appropriate destination. This simple and effective system is designed as an intuitive and informative service as possible for the user, making use of invaluable wait time.
Our IVR solutions significantly reduce costs, increase efficiency within any company and showcase the best of your brand — by entertaining, educating and expediting your caller to the appropriate attendant.
In line with the Protection of Personal Information Act (POPIA), it is vital to communicate with customers your POPIA compliance.
Information is sensitive. All organisations need to consider privacy implications in their processes and systems, and build security and privacy concepts into day-to-day operations. By using ‘privacy by design’, accidental exposure of information is carefully and lawfully respected and protected. To secure information, organisations must clearly understand what information is gathered and kept, and make it known to customers and clients.
Make sure your callers understand their information privacy with a simple and friendly recorded verbal message. IVR solutions provide a unique platform for your organisation to communicate your POPI programmes verbally and directly with your callers.
Giving your brand a voice not only humanises your brand but also makes your voice prompting system more accessible and navigable. S.O.H Group provides a variety of bespoke services for your desired POPI IVR solutions using:
Tailor your caller’s customer experience with our multisensory branding experts by filling out a form to request a customised POPI IVR solution recording. We aim to ensure your needs are met with top quality, cutting-edge turnkey products and reliable, cost-effective services.